customer care
Warranty & Returns
We stand behind every product 100%. If something isn’t right, we’ll make it right.
Our manufacturer is well-established and ethical in all aspects, but we know that occasionally mistakes happen. We personally inspect every diaper before it ships. In the event of an oversight, we will always make it right. Proof of purchase and original ownership is required to process any claim.
warranty coverage
Coverage periods
Diaper Covers
6 months
from date of purchase
Full warranty on any manufacturing defects or flaws — waterproofing, elastics, lining, stitching, and snaps are all covered.
Read our care instructions to protect your warranty
Inserts
1 month
from date of purchase
Bamboo-cotton and hemp inserts are warranted against defects and flaws for one month following purchase.
Must be unwashed and unused
coverage details
What’s covered
Covered under warranty
✓Waterproofing defects
✓Elastic failures
✓Lining defects
✓Stitching defects
✓Snap failures
✓Insert flaws (unwashed/unused)
Not covered
✗Natural fiber shrinkage (normal)
✗Damage from fabric softeners, bleach, or incorrect detergents
✗Damage from vinegar, essential oils, or diaper creams
✗Washing or drying above recommended heat
✗Modifications or removed components
✗Excessive wear, fading & pilling
warranty claims
How to submit a claim
1
Contact us
Reach out via our connect page with your order number, a description of the defect, and photos if possible.
2
Provide proof of purchase
Proof of purchase and original ownership is required to process your claim. Have your order confirmation handy.
3
We make it right
Your defective item will be repaired and donated to a family in need — and we’ll send you a brand new replacement.
“We thrive to provide stellar customer service. Please don’t hesitate to reach out with any questions — we’re happy to help with fittings, troubleshooting, or anything else.”
— Babian’s Blends
Get in touch